Lead Times & Delivery

DELIVERY DETAILS

 

** PLEASE ALLOW EXTRA TIME FOR DELIVERIES TO BE RECEIVED **

 

Royal mail are still running and delivering orders but due to the coronavirus their delivery times will be extended, effected and some services greatly disrupted. Royal mail have asked for our understanding and patience at these unprecedented times and for us to expect these unavoidable delays. I also want to thank you for your patience and understanding.

All items will be shipped via Royal Mail, unless otherwise specified.

All items are wrapped in tissue paper and sent in a hard backed envelope, rolled postal tube or cardboard box. Wherever possible I recycle and reuse packaging/envelopes/boxes and use paper tape. 

LEAD TIMES

 

Please allow 1 -2 weeks lead time on personalised illustrations (This may alter at peak times during the year, Christmas etc). Full timescales will be emailed to you upon ordering. However, if you order is urgent please email karen@doodlekeg.co.uk to discuss your requirements and I will do my best to assist you.

 

DELIVERY TIMES

 

These are estimates, please allow up to 28 working days for your order to arrive. Timescales will vary depending upon the product ordered/postal service selected and can be confirmed to you via email/message if requested. 

Doodle Keg cannot be held responsible for lost items once posted. There are a variety of postal options available from standard second class through to special delivery and international tracked and signed for. 

All UK orders come with free UK second class p&p. This can be upgraded at check out if you require first class, signed for or special delivery options.

 

URGENT ORDERS

 

Doodle Keg will always try and accommodate everyone's order timescales when possible. Please email me to discuss your order at karen@doodlekeg.co.uk.

 

POST & PACKAGING CHARGES

 

All UK orders over £5 have free UK second class p&p. This can be updated at check out if you require first class, signed for or special delivery options.

 

Europe: -

Prices start from approx £3 and are dependent upon size, weight & delivery option.

Rest of the World: -

Prices start from approx £9, depending upon size, weight & delivery option.

These figures should only be taken as a guide and are subject to change at any time.

CUSTOMS CHARGES

If you are receiving a parcel from a country outside the EU it may incur Customs charges and a Royal Mail handling fee. Any goods imported/exported into/out from the UK may also be liable to import VAT. I do not accept liability for any of these charges, they are the responsibility of the customer.

By placing an order with Doodle Keg you are agreeing to all the terms listed on this website.